The products provided and offered through the website / online store www.foodscross.com have all been chosen for their quality provided by the producer or supplier and their good price / quality ratio. Of course, all products can be found on the website / online store www.foodscross.com are kept in perfect for the kind of maintenance conditions and only so well maintained are being delivered to you. Nevertheless regardless of our care and attention and without our responsibility, there is a possibility that a product shows lesions or the package is deteriorated or defective.
You can cancel your purchase at no cost if we receive your cancellation request prior to shipping. Should you wish to cancel your order after it has already been executed, you will be charged only with relevant shipping costs even if the initial shipment had no transportation fee.
You can return any product within 10 calendar days from the date of its receipt, provided that the product is in original condition, the security tape has not breached and has been maintained under ideal conditions for its kind, as per Law 2251/1994 in regards to Consumer Protection as ammended and in force.
Replacement of defective products
If a product has a defect, received damaged or broken, then you should contact the FOODSCROSS NATURAL PRODUCTS within 2 days of receipt in order to be replaced immediately and without your own financial burden.
The replacement may be by the same or another product.
Your account can be credited or can be refund (refund to your credit card or cash back on account number you provide) as soon as possible.